Cancellation Policy

Last Updated: 11 Aug, 2026

At SHIVURA, we understand that plans can change. Our Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

To request cancellation, contact us as soon as possible with your order number and registered contact details.

2. Orders Already Shipped

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible.

If you no longer wish to receive the product, please refer to our Return & Refund Policy for the applicable options.

3. Cancellation by SHIVURA

SHIVURA may cancel an order in circumstances such as:

Product being unavailable
Incorrect product pricing or information
Payment issues
Incorrect or incomplete delivery information
Suspected fraudulent or unauthorised activity
Circumstances preventing us from fulfilling the order

If SHIVURA cancels an order after payment has been received, the applicable amount will be refunded to the original payment method.

4. Refund After Cancellation

For successfully cancelled prepaid orders, refunds will generally be initiated within [3–5 business days].

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

5. How to Request Cancellation

Order Number:
Customer Name:
Registered Email/Mobile:
Reason for Cancellation:

Email: info@shivura.com
Phone/WhatsApp: +91 9650218876

6. Important Note

Cancellation requests are subject to the order's current processing and shipping status. Once an order has entered the shipping process, cancellation cannot be guaranteed.
Nothing in this policy is intended to limit any consumer rights available under applicable Indian law.