Privacy Policy

Information We Collect

When you visit our website, create an account, place an order, contact us or subscribe to our communications, we may collect certain information, including:

Personal Information

  • Full name

  • Email address

  • Mobile/phone number

  • Billing address

  • Shipping/delivery address

  • Payment and transaction-related information

  • Account information, where applicable


Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited

  • Website interactions

  • Date and time of visits

  • Referring website or source

We use this information primarily to improve website functionality, security and customer experience.

How We Use Your Information

SHIVURA may use your information to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments through authorised payment service providers

  • Provide order confirmations and updates

  • Respond to customer enquiries and support requests

  • Process returns, refunds and cancellations

  • Improve our products, website and services

  • Personalise your shopping experience

  • Send promotional communications where you have opted in or where otherwise permitted

  • Prevent fraud, misuse and unauthorised transactions

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

We only seek to collect and use information that is reasonably necessary for the relevant purpose.

Payment Information

SHIVURA may use third-party payment gateways to process online payments.

Your payment information may be processed directly by the relevant payment service provider according to its privacy policy and security practices.

SHIVURA does not intentionally store your complete debit card, credit card, CVV or other sensitive payment credentials on its own servers.

For payment-related questions, customers may also be subject to the privacy policies and terms of the payment provider used for the transaction.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting and technology providers

  • Analytics and website-performance providers

  • Customer support/service providers

  • Marketing and communication service providers, where applicable

  • Government authorities or law-enforcement agencies where legally required

Such sharing will be limited to information reasonably necessary for the relevant purpose.


Cookies and Similar Technologies

SHIVURA may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Analyse traffic and engagement

  • Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Marketing Communications

If you choose to subscribe to SHIVURA communications, we may send you information about:

  • New collections

  • Product launches

  • Offers and promotions

  • Festive collections

  • Gifting ideas

  • Brand stories and updates

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication or by contacting us.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil your orders

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud or misuse

  • Comply with applicable legal, tax, accounting or regulatory obligations

When information is no longer required for legitimate purposes, we may securely delete or anonymise it, subject to applicable law.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal data, including rights to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request information regarding the processing of your personal data

  • Raise a privacy-related complaint or grievance

Where applicable, SHIVURA will process such requests in accordance with applicable law.

The Digital Personal Data Protection Act provides, among other things, for consent withdrawal and rights relating to personal data.

Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

SHIVURA is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to periodically review this page to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way SHIVURA handles your personal information, you can contact us at:

SHIVURA
Website: shivura.com
Email: info@shivura.com
Phone: +91 9650218876
Address: Alpha-2, Greater Noida, Uttar Pradesh, 201310

Privacy/Grievance Contact:
Name: Pintu Kumar
Email: info@shivura.com