Shipping & Delivery

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At SHIVURA, we carefully pack every order to ensure it reaches you safely.

Shipping

We currently offer delivery across India through our trusted logistics partners.

Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch. Remote locations may require additional time.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout. Promotional free-shipping offers may apply from time to time.

Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email, phone number or other available communication channels.

Fragile Products

Products such as terracotta diyas, pottery, ceramics and other fragile items are packed with appropriate protective materials. Minor variations in handmade products are natural.

Damaged Products

If your package arrives damaged or a product is broken, please contact us as soon as possible with clear photographs and, where possible, an unboxing video. Please retain the original packaging until the issue is resolved.

Delivery Issues

SHIVURA is not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, extreme weather, public holidays or other circumstances beyond our reasonable control.

Contact :

SHIVURA
Email: info@shivura.com
Phone: +91 9650218876
Website: shivura.com

For returns and refunds, please refer to our Return & Refund Policy.