Terms and Conditions

Last Updated: 11 Aug, 2026

Welcome to SHIVURA.

These Terms & Conditions govern your use of shivura.com and your purchase of products through our website. By accessing, browsing or placing an order through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

About SHIVURA

SHIVURA is an online retail brand offering thoughtfully curated products including home décor, festive products, lighting, pottery, candles, gifting products and other lifestyle products inspired by Indian craftsmanship and contemporary living.

The website shivura.com is operated by:

SHIVURA
Business Type: Proprietorship
Email: info@shivura.com
Phone: +91 9650218876
Address: Alpha-2, Greater Noida, Uttar Pradesh, 201310

Acceptance of Terms

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, interfere with or attempt to compromise the security of our website.

We reserve the right to restrict or terminate access to our website where there is a reasonable basis to believe that these Terms & Conditions have been violated.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, colours and other information displayed on our website are accurate.

However, certain SHIVURA products may be handcrafted or artisan-made.

As a result, minor variations in colour, texture, shape, finish, grain or appearance may occur.

Such variations are a natural characteristic of handcrafted products and should not automatically be considered manufacturing defects.

Product photographs may also appear slightly different depending on your device, screen settings and lighting conditions.

Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue a product.

  • Modify product specifications.

  • Update product availability without prior notice.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

Pricing

All product prices displayed on the website are stated in Indian Rupees (₹) unless otherwise specified.

We make reasonable efforts to ensure pricing information is accurate. However, errors may occasionally occur.

If a product has been listed at an incorrect price due to a technical or human error, SHIVURA reserves the right to cancel the affected order and provide a refund of any amount already paid for that order.

Applicable taxes, delivery charges or other fees, where applicable, will be displayed during the checkout process.

Placing an Order

When you place an order through SHIVURA, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another communication method provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

SHIVURA reserves the right to cancel an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment-related issues

  • Suspected fraudulent activity

  • Incorrect or incomplete delivery information

  • Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund Policy.

Payment

We may offer payment methods such as:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

Other payment methods made available at checkout

Cash on Delivery, where applicable

Payments may be processed through third-party payment service providers.

SHIVURA does not intentionally store complete card details such as CVV or card security credentials on its own servers.

Payment transactions are subject to the terms and policies of the relevant payment service provider.

Shipping & Delivery

We aim to deliver orders within the estimated delivery timeline displayed during checkout or communicated after purchase.

Delivery timelines may vary depending on:

  • Delivery location

  • Product availability

  • Courier/logistics partner

  • Weather conditions

  • Public holidays

  • Festivals or high-demand periods

  • Unforeseen circumstances

SHIVURA is not responsible for delays caused by circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping & Delivery Policy.

Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check:

  • Name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

SHIVURA will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Handmade & Fragile Products

Some SHIVURA products, including pottery, terracotta products, ceramics, candles, décor pieces and other handcrafted items, may require special handling.

Minor variations arising from the handmade nature of a product are part of its character.

For fragile products, customers are requested to inspect the package and product upon delivery and report any eligible damage within the timeframe specified in our Return & Refund Policy.

Where required, customers may be asked to provide photographs or videos of the package and product to help us assess the issue.

Returns, Refunds & Exchanges

Returns, refunds and exchanges are subject to the conditions specified in our Return & Refund Policy.

Certain products may not be eligible for return due to their nature, hygiene considerations, customisation or other legitimate reasons.

Please review the applicable return conditions before placing your order.

Nothing in these Terms & Conditions is intended to limit any rights available to consumers under applicable law.

Order Cancellation

Orders may be cancelled only within the cancellation period specified in our Cancellation Policy.

Once an order has been shipped or processed for dispatch, cancellation may no longer be possible.

Where cancellation is successfully accepted, the applicable refund will be processed according to our refund procedures.

Promotional Offers

From time to time, SHIVURA may offer:

  • Discount codes

  • Promotional offers

  • Festive offers

  • Free shipping

  • Limited-time deals

  • Gift offers

Each promotion may have specific eligibility conditions.

Unless expressly stated otherwise:

  • Promotional offers cannot be combined.

  • Offers cannot be exchanged for cash.

  • Promotional codes cannot be transferred or sold.

SHIVURA may withdraw or modify an offer where permitted by law.

Intellectual Property

All content available on shivura.com, including:

  • SHIVURA name and logo

  • Product photographs

  • Website design

  • Graphics

  • Videos

  • Text

  • Product descriptions

  • Brand elements

  • Illustrations

  • Original artwork

is owned by or licensed to SHIVURA unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

User Reviews & Content

If you submit a product review, photograph, video, testimonial or other content to SHIVURA, you confirm that:

  • The content is your own or you have the necessary rights to share it.

  • The content does not violate another person's rights.

  • The content is not unlawful, abusive, misleading or defamatory.

By submitting content, you grant SHIVURA permission to use, reproduce and display that content for legitimate marketing, promotional and website-related purposes, subject to applicable law.

Website Use

You agree not to:

  • Attempt to gain unauthorised access to our website.

  • Introduce malicious software or harmful code.

  • Scrape or copy website content for commercial purposes without permission.

  • Use automated systems to interfere with website functionality.

  • Engage in fraudulent transactions.

  • Impersonate another person or business.

  • Use the website for unlawful activities.

We may take appropriate action where misuse is detected.

Third-Party Services & Links
Our website may use or link to third-party services, including:

  • Payment gateways

  • Shipping providers

  • Analytics platforms

  • Social media platforms

  • Advertising platforms

  • Other external services

Third-party services operate under their own terms and privacy policies.

SHIVURA is not responsible for the independent policies or practices of third-party websites and services.

Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Completely error-free

  • Free from technical issues

  • Free from security vulnerabilities

Website availability may occasionally be affected by maintenance, technical problems, hosting issues or circumstances outside our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, SHIVURA shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

Force Majeure

SHIVURA shall not be responsible for delays or inability to fulfil obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Government restrictions

  • Strikes

  • Transport disruptions

  • War or civil unrest

  • Pandemics

  • Significant technical failures

  • Other unforeseen circumstances

Where reasonably possible, we will communicate significant disruptions to affected customers.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

Please review our Privacy Policy before using our website.

Changes to These Terms

SHIVURA may update these Terms & Conditions from time to time to reflect changes in our business, products, website functionality or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over my business address, subject to applicable consumer protection laws.

Contact Us

If you have questions regarding these Terms & Conditions, orders or our services, please contact us:

SHIVURA
Website: shivura.com
Email: info@shivura.com
Phone: +91 9650218876
Address: Alpha-2, Greater Noida, UttarPradesh, 201310